Features

Our Features List :

	Completely Web based
	Multiple Users and Departments*
	Live Help Statistics
	Transfer Calls
	Customizable away messages
	Chat buttons on site and emails
	Pre-defined messages and URLs
	Pushing pictures during the chat
	Chat transcripts
	Multiple Chat Sessions
	Up to 3 concurrent operators
	AND MORE ...

Completely Web based

That's right ! We Tech Personal Touch is 100% web based, which means that you can provide Support from ANY computer ANYWHERE with no additional software installation

Multiple Users and Departments*

Get your whole company to work with the system. Add an unlimited number of departments and assign multiple users* to each departments. [*Conditions Apply]

Live Help Statistics

Graphic charts let you see exactly the number of requests per day, request distribution per department, representative performance, top 10 webpages from where the requests are coming from etc.

Transfer Calls

Transfer calls to other departments with just a click. If the visitors need information on other than your department you can easily transfer them to other departments.

Customizable away messages

When you have no operators online, a email form will pop up with your email address on it. Your visitor can leave you a message easily.

Another option is to create your own HTML page with your own office hour or ways you want your customers to reach you when no operator is online.

Chat Buttons on site and emails

Using myPersonal Touch, not only can you chat with your customers on your site, you can also provide your email recipients a means to initiate a chat session with your agents. Now you can easily add more value to your promotional emails and electronic brochures.

Pre-defined messages and URLs

Tired of typing the same response or have a really popular URL that you always push to your customer ? We Tech Personal Touch supports up to 100 Pre-defined messages and URLs.

Pushing pictures during the chat

Let it be your operator's picture or your company logo. You can push an image while you're chatting with your visitor.

Chat transcripts

You can have an option of saving all your chat transcripts when you finish with your client.

Multiple Chat Sessions

You can have unlimited chat sessions per operator as long as your operators can handle it!

Up to 3 concurrent operators

We Tech Personal Touch supports up to 3 simultaneous log-ons, which means 3 operators (agents) can serve your visitors at the same time.

AND MORE ...

We can't list all of features here. Find out yourself!